In DMS Administration >> Miscellaneous >> Support and System Information you can download support information that helps you to identify and fix problems.
1. Click Download Support Information.
This action downloads a collection of information on your KnowledgeTree installation.
Note: You may required to send this information to KnowledgeTree support staff to assist with your issue. Sanitize the information before sending it to us if you believe that distribution represents a security risk for your organization, or enquire about sending the information directly to the KnowledgeTree developer dealing with your issue.
To report bugs, view known issues, or to find out whether fixes have already applied for your problem in a newer version of KnowledgeTree, click on the link to the KnowledgeTree Issue Tracker.